Jim Kukral - Latest Comments in The Worst Thing You Can Do Is Annoy Your Customers

Re: The Worst Thing You Can Do Is Annoy Your Customers

Marie — Mon, 26 Jan 2009 16:50:07 -0000

Very true. Before I focused on my career as a writer, I used to work as a CSR (customer service representative), and I've learnt that stepping on the same mood level as that of the customer's is a big no-no. Service people (like I was) are supposed to help, not add to the burden.

Re: The Worst Thing You Can Do Is Annoy Your Customers

Sire — Mon, 22 Dec 2008 01:39:25 -0000

That's what I like about Australia. We have a 10% GST on most goods and services but when a price is advertised the majority of the time it includes the GST, so their are no surprises.

Re: The Worst Thing You Can Do Is Annoy Your Customers

Greg — Thu, 18 Dec 2008 10:46:56 -0000

How about paying $3 and tipping the waitress and bartender $.74.

Re: The Worst Thing You Can Do Is Annoy Your Customers

Ross — Thu, 18 Dec 2008 07:09:19 -0000

Wow, that really is super annoying! Fortunately, although the tax system in Australia isn't perfect, taxes are always included in the advertised price here, so there's no hidden suprises when you pay. A $2 item for example, costs you exactly... $2 at the till, no exceptions. I can't imagine how annoying it must be scrounging for 16c etc...!

Also, there are really no expectations to tip anyone here - we don't have an established tipping culture... If someone gets your bags for you, or you dine in a restaurant, it's fairly uncommon to tip and certainly not expected...

On the flip side - you have all the great TV shows ;)

Re: The Worst Thing You Can Do Is Annoy Your Customers

Todd — Wed, 17 Dec 2008 22:00:23 -0000

thats some cheap beer though! 2.16 is annoying i agree

Re: The Worst Thing You Can Do Is Annoy Your Customers

Blog Expert — Wed, 17 Dec 2008 20:16:54 -0000

I agree with you 100%

Re: The Worst Thing You Can Do Is Annoy Your Customers

koyofur — Wed, 17 Dec 2008 15:12:41 -0000

Being annoyed? How about being totally ignored with money in hand ready to buy? I people were a little more hungry than this.

Re: The Worst Thing You Can Do Is Annoy Your Customers

Russell Rockefeller — Wed, 17 Dec 2008 15:04:00 -0000

LOL This is great but instances of Internet annoyance are the absolute worst. As a Canadian I can tell you that there is no pet peeve more irritating than filling out a purchase form online after having been marketed to directly, only to discover at the very last second when you strike the submit button that the company does not do business internationally or that the site designer never included an option to use a postal code rather than a zip code.

Re: The Worst Thing You Can Do Is Annoy Your Customers

RobertBruce — Wed, 17 Dec 2008 14:59:19 -0000

The beer providers surely could have sold at $2 flat? For $0.16c they lost a lot of good PR. Maybe the waiting staff should have fed your annoyance back to management?

Just shows what $0.16c can buy - a lot of bad feeling and sour memories.