DISQUS

Jim Kukral: The Worst Thing You Can Do Is Annoy Your Customers

  • RobertBruce · 11 months ago
    The beer providers surely could have sold at $2 flat? For $0.16c they lost a lot of good PR. Maybe the waiting staff should have fed your annoyance back to management?

    Just shows what $0.16c can buy - a lot of bad feeling and sour memories.
  • Russell Rockefeller · 11 months ago
    LOL This is great but instances of Internet annoyance are the absolute worst. As a Canadian I can tell you that there is no pet peeve more irritating than filling out a purchase form online after having been marketed to directly, only to discover at the very last second when you strike the submit button that the company does not do business internationally or that the site designer never included an option to use a postal code rather than a zip code.
  • koyofur · 11 months ago
    Being annoyed? How about being totally ignored with money in hand ready to buy? I people were a little more hungry than this.
  • Blog Expert · 11 months ago
    I agree with you 100%
  • Todd · 11 months ago
    thats some cheap beer though! 2.16 is annoying i agree
  • Ross · 11 months ago
    Wow, that really is super annoying! Fortunately, although the tax system in Australia isn't perfect, taxes are always included in the advertised price here, so there's no hidden suprises when you pay. A $2 item for example, costs you exactly... $2 at the till, no exceptions. I can't imagine how annoying it must be scrounging for 16c etc...!

    Also, there are really no expectations to tip anyone here - we don't have an established tipping culture... If someone gets your bags for you, or you dine in a restaurant, it's fairly uncommon to tip and certainly not expected...

    On the flip side - you have all the great TV shows ;)
  • Greg · 11 months ago
    How about paying $3 and tipping the waitress and bartender $.74.
  • Sire · 11 months ago
    That's what I like about Australia. We have a 10% GST on most goods and services but when a price is advertised the majority of the time it includes the GST, so their are no surprises.
  • Marie · 10 months ago
    Very true. Before I focused on my career as a writer, I used to work as a CSR (customer service representative), and I've learnt that stepping on the same mood level as that of the customer's is a big no-no. Service people (like I was) are supposed to help, not add to the burden.