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Excellent points. Listening is a key part of communication. These days it seems a lot of folks are talking at people instead of talking to them. Listening with help make the conversation civil.
Listening also allows you to open yourself up to the possibility that you may be wrong. While we all like to think we're always right, every so often we're off the mark. A wise person once told me that it's good to consider all perspectives. It will help you adjust your position if needed, and it's strengthen your position if it's correct.
Steve DeVane
Great observations. So often we fail to listen and jump right in to "persuading." Thanks for sharing your thoughts on this topic.
a proper answer or we can't express ourself and we can't communicate with anyone so, i think after having a good listening skills
we can solve any kind of problem of customers. in short we can say good listening is a way of dealing with customers.
Interview ,Questionnaire,observation
we need to listen others in interview & quessionaire but if we are not able to listen others then observation is a best way to perceiving other. For it we just need to grasping the activities of that person.
'Communication' is a way to understanding others. but a different way is 'observing the activies' of others by perceiving them without listening to him. everyone think alot, then how can we perceive them, its very simple. what they do. ok if i give a work to 3 peoples then all would have the different way to getting it done. then we can easily analyse that what they thing & learnt.
the best example of it how we can perceive a dog whereas he can't tell.. very simple through observation.