Jim Kukral - Latest Comments in Is It Ok To Tell Your Customer To F#%* Off?

Re: Is It Ok To Tell Your Customer To F#%* Off?

Joe Tech — Fri, 21 Nov 2008 09:58:13 -0000

I couldn't agree more. I've had to fire clients before, but I would never do so in a manner unbecoming of a professional. Even if you don't care what that client thinks, you should always be aware of how you appear in general. Ask yourself how you'd feel if your best client heard you firing your worst client. Would they still respect you?

The scenario you described above, might be a bit unique, but it proves my point. Now, many season ticket holders (well-paying loyal customers) have been exposed to the unprofessional response and I'm sure at least one or two will cease to be customers, even if the email's recipient was begging to be told to F off.

Re: Is It Ok To Tell Your Customer To F#%* Off?

DreDub — Fri, 21 Nov 2008 02:13:58 -0000

As a rule, I pretty much tell everyone I meet to F*** off. I try to be an equal opportunity a-hole. ;)

Re: Is It Ok To Tell Your Customer To F#%* Off?

whatsnext — Fri, 21 Nov 2008 00:26:44 -0000

Sometimes it's necessary to resign a client account if the client is abusive. But there's nothing to gain from a screaming match even in that dire circumstance.

It's hard to walk away from money, especially in this economy, but sanity has to come first.
B.L. Ochman

Re: Is It Ok To Tell Your Customer To F#%* Off?

Brian — Fri, 21 Nov 2008 00:24:57 -0000

Running two of my own businesses, I'm with you there. Sure, you may think certain things, but burning bridges is never a good plan of action IMO. If you "fire" a client the right way they may actually still send referrals your way instead of telling people who-knows-what and running your name, and your company name, through the mud.