http://jimkukral.disqus.com/Web marketing podcastsenThu, 17 Apr 2008 15:48:12 -0000http://www.jimkukral.com/customer-service-means-everything/#comment-4782329<p>Hi---Jim:</p><p>I just had an incidence today on eBay. I recently sold an item, and received an email from buyer, that he was dissatisfied with them item and wanted a replacement. as i am a fairly new seller, i first freaked out and said, :oh my god my carrer at eBay is finished. Im abit over dramatic, so that might have been an over reaction.</p><p>But i though about it for awhile, and then decided to shoot an email to said buyer, and let him that i wanted to work things out with him, and handle things between us. as we both have 100% feedback, and dont want any negative scores.</p><p>We were both accommodating to each other, we both reached a mutual agreement, and this situation which could have turned out badly, turned out not half bad for both parties.</p><p>Good customer services requires:<br>1.) Action<br>2.) Speed of Action<br>3.) Mutual Benefit<br>4.) Closure</p><p>Found this groovy post through... what else? lovely Twitter.</p><p>Missy.</p><p><em>Missy's last blog post..<a href="http://feeds.feedburner.com/~r/GroovyVegetarian/~3/272186072/" rel="nofollow noopener" target="_blank" title="http://feeds.feedburner.com/~r/GroovyVegetarian/~3/272186072/">Top 5 Nutrients Vegetarians Need to Feel Groovy</a></em></p>MissyThu, 17 Apr 2008 15:48:12 -0000